• Led company-wide rollout of new scheduling system across 8-10+ locations, replacing existing software.
• Created comprehensive SOP documentation covering 8 core functions.
• Biggest challenge was user adoption — addressed resistance directly by making myself available to assist and walking staff through the transition.
• Maintained open communication with managers throughout.
• Identified and resolved integration issues before handoff to Operations team.
• Rollout completed smoothly with all components either established or resolved with subject matter experts.