General Ops Experience - C.'s Site

Workflow Documentation

Process Standardization

• Built standardized documentation for a multi-location organization that had no formal system in place. • Consolidated fragmented, inconsistent approaches into two streamlined templates. • Rolled out across 8+ managers. Integrated with software objectives feature for trackable, data-driven management. • Created step-by-step SOPs for managers on completing documentation and utilizing system features.

Team Leadership & Growth

• 10+ years in leadership roles across operations, service, and cross-functional teams. Experience includes managing a 20-person front-of-house staff, leading a distributed team of 10+ members across national locations, and building a 3-person team from the ground up. •Consistently focused on creating structure where it didn't exist — developing SOPs, implementing systems for tracking and accountability, and standardizing processes across teams and locations.