Change Management - C.'s Site

Software Rollout & User Adoption

• Led company-wide rollout of new scheduling system across 8-10+ locations, replacing existing software. • Created comprehensive SOP documentation covering 8 core functions. • Biggest challenge was user adoption — addressed resistance directly by making myself available to assist and walking staff through the transition. • Maintained open communication with managers throughout. • Identified and resolved integration issues before handoff to Operations team. • Rollout completed smoothly with all components either established or resolved with subject matter experts.